Turf FAQs
Here you will find some of our most Frequently Asked Questions. If you do not find the answer you are looking for, please feel free to contact us at (800) 338-7811. We will be happy to answer any and all questions you may have.
What is the difference between turf and grass?
We use the words "grass" and "turf" to describe the same artificial/synthetic turf grass. Some people know it as artificial/synthetic turf, others as artificial/synthetic grass - we use both terms interchangeably to describe the same products.
[ top ]Do you have products that are lead free?
Yes. We have a variety of lead free products to choose from.
[ top ]How fast can my order ship?
Our in-stock items ship out in 24-48 hours. We also offer expedited shipping that usually ships the same day please call for details.
[ top ]What is the life expectancy of artificial turf?
For outdoor grass like artificial turf, you can generally expect 10 - 15 years. This can depend on where you are located and how harsh the elements are in your region. In fact, for peace of mind, we offer one of the best warranties in the synthetic turf industry.
[ top ]Is artificial turf easily cleaned and maintained?
Artificial turf grass is easily cleaned and maintained by simply using a leaf blower or broom to clean off any debris. With added drainage perforations, it can also be hosed with water and the water will seep through and be absorbed by the ground underneath.
[ top ]Do you provide installation instructions if I want to install myself?
Yes, we have detailed, step-by-step installation instructions available upon purchase.
[ top ]Will rain, snow, or the hot desert sun damage or alter this outdoor turf?
No, there are perforations in the tough rubber backing to allow for proper drainage and is designed to be installed in even the hottest desert heat.
[ top ]Do you have artificial grass for patio, balcony and boats?
Yes, starting at .69 per square foot.
[ top ]What is infill?
Turf infill is a granular material such as sand or rubber pellets about the size of sand grains. Infill is distributed on top of artificial grass to keep the lawn fibers standing and to give the synthetic lawn cushion.
[ top ]Is turf conducive to pets ?
Yes. When artificial turf is used outside, it can easily be cleaned with a hose. The plastic backing is porous so water and pet urine will absorb into the ground just like on natural grass. Other pet accidents are cleaned in the same way as on a regular lawn.
[ top ]Does the grass mold or mildew?
Due to the non-absorbing nature of the materials used and the drainage base designed to migrate water away from the grass, mold and mildew is not an issue. In fact, our backing is made of 2 layers of polybac (13 & 18 pic) as the primary, combined with 20 oz urethane as the secondary coating to give superior stitch-lock and mildew resistance.
[ top ]How hot does the grass get?
The grass does not stay as cool as natural grass which has water running through it, but does not absorb and radiate heat like pavement, rock or brick.
[ top ]Will the grass harbor any bugs?
Since the grass has no organic value, the bugs have nothing to feed on and therefore will move on to a yard with real grass. Fire ants have a hard time coming up through the drainage holes and will generally find an area outside the grass that has less resistance.
[ top ]What does Face Weight refer to?
The "Face Weight" refers to the amount of yarn material per square yard. For example, a 36 oz piece of turf will seem sturdier than an 18 oz piece of the same yarn type, because there is more yarn in the same size piece of turf.
[ top ]What does Yarn Type refer to?
There are 3 yarn types when it comes to our artificial turf. Nylon turf is very durable. Turf made of polypropylene monofilament, "Mono" yarn type is typically harder and will last longer, while Polyethylene, "Poly" turf tends to be a softer material.
[ top ]What does Height refer to?
The height refers to the length of the individual blades, or how tall the turf is. For "carpet like" turf, this typically ranges from .25 in to 1.5 in. For "grass like" turf, this can range from 1.5 in to 2.00 in.
[ top ]What does Backing refer to?
Backing refers to the material on the back of the piece of turf and our backing is made of 2 layers of polybac (13 & 18 pic) as the primary, combined with 20 oz urethane as the secondary coating to give superior stitch-lock and mildew resistance. Drainage Perforations are manufactured in backing to provide proper drainage for any outdoor application.
[ top ]Can I really save money?
You bet! Both retail shops and large warehouse stores, even though they provide installation, are quite over-priced. Saving you money is how we got started in business and it's how we stay in business! You will also save considerable time and money over the years by not paying for fertilizer, lawn mowers and gasoline, while having a beautiful lawn at the same time. Artificial turf grass not only saves owners money, but also hassle and worry.
[ top ]Is your company reputable and reliable?
Yes. We have been in business for over two decades, serving the needs of builders, remodelers, decorators, churches, and homeowners. We are proud to front our 99%+ approval rating!
[ top ]What if there is a problem?
Just call our customer service or claims department and an associate will help you right away. All shipments are fully insured and guaranteed.
[ top ]How do I pay for my order?
We accept credit cards, cashier's checks, money order, or wire transfer. Orders are processed upon receipt of full payment.
[ top ]How is it shipped?
Via common carrier freight line, either to your job site or any other location you specify, or to the nearest freight terminal for you to pick up. If it comes to your job site, the freight line asks that you provide labor to unload the goods.
[ top ]How much is shipping?
Shipping is almost always between $.07 and $.20 per square foot, to a commercial location. There is an additional charge for a job-site or residential delivery (all addresses that are not equipped to receive semitruck trailers). We recommend getting an exact quote to your address.
[ top ]